Kyron Shield Edu — Terms and conditions

Art. 1 — Features of the service

1.1 Kyron Shield Edu is an additional technical support service offered to customers who purchase a new iPad from Kyron. The service is intended for school, teaching and training use (the «Edu» line). It covers accidental damage to the device, within the limits and under the conditions set out in the following articles.

1.2 The service is linked to the serial number of the device. It cannot be transferred to third parties separately from the device; if ownership of the device is transferred, the service follows the device for the remaining term.

Art. 2 — Start date, duration and right of withdrawal

2.1 The service starts on the delivery date of the new device and lasts 24 or 36 months, depending on the option purchased, and must be activated at the time of purchase.

2.2 Right of withdrawal. For contracts concluded at a distance or off-premises, consumer customers may withdraw from the service within 14 days of the date the contract is concluded, without giving reasons and without penalty, under articles 52 and 53 of the Consumer Code. Withdrawal is exercised using the standard form set out in Annex I, part B, of the Consumer Code, reproduced at the end of this document, to be sent to kyron@arubapec.it or to Kyron S.r.l., Via Cassia 515, 00189 Rome. The refund is made within 14 days of receipt of the notice.

2.3 Withdrawal after 14 days. The customer may also request termination of the service later, with a pro rata temporis refund of the fee for the unused portion of the service, less any amounts due for interventions already carried out.

Art. 3 — Customer declarations

The customer must provide truthful information when reporting a damaging event. Total or partial loss of the right to the service occurs only in the event of wilful misconduct or gross negligence by the customer, established on an adversarial basis. Material inaccuracies or omissions made in good faith do not cause forfeiture, but may lead to requests for clarification and supporting documents.

Art. 4 — Combination with other services

Kyron Shield Edu may be combined with any additional coverage or support services taken out by the customer with third parties, unless those services prohibit it. Duplication of benefits for the same event remains prohibited.

Art. 5 — Good faith and exclusion for wilful misconduct

A customer who fraudulently simulates or exaggerates a damaging event, or produces false documents or statements, loses the right to the requested service and Kyron reserves all actions to protect its rights. The general rules on fraud (article 640 of the Italian Criminal Code; article 1439 of the Civil Code) and the duty of good faith under article 1375 of the Civil Code continue to apply.

Art. 6 — Territorial scope

The service is valid throughout the territory of the Italian Republic at Kyron stores and authorised service centres. If the device is used temporarily abroad (for example student mobility within the EU), the service remains valid upon return to Italy.

Art. 7 — International sanctions

Kyron is not required to provide the service where doing so would breach restrictive measures adopted by the European Union or the United Nations and implemented in Italian law.

Art. 8 — General exclusions

The service does not cover damaging events or losses arising from:

• a) ionising radiation, radioactive contamination, nuclear events;
• b) wilful or unlawful acts of the customer;
• c) suicide, self-harm or intentional exposure to danger, except when rescuing others;
• d) use of narcotics or alcohol by the customer;
• e) purely cosmetic damage (scratches, abrasions, non-functional dents), unless it impairs the functionality of the device;
• f) damage caused by unauthorised modifications, tampering or work by unqualified parties.

Art. 9 — Subject matter

Kyron undertakes to repair, within the limits of this contract, accidental damage to the device (and to shockproof case and compatible pen accessories, if purchased as a bundle and listed in the same sales document).

Art. 10 — Number of interventions

The service allows up to a maximum of four (4) interventions per year of coverage, with no further overall limit across the term.

Art. 11 — Repair contribution

For each intervention the customer must pay Kyron the flat contribution set out below. Amounts include VAT. The intervention count is not reset if the device is transferred as described in article 1.2.

• iPad: EUR 59.00 including VAT per intervention — maximum 4 interventions per year of coverage;
• Shockproof case or compatible pen: EUR 15.00 including VAT per intervention — maximum 2 interventions per year of coverage for each accessory.

Example: for a device suffering two damaging events in one year of coverage, the customer pays EUR 59.00 for each intervention, for a total of EUR 118.00 including VAT. Replacing several components arising from the same event (for example screen and body after the same fall) counts as a single intervention and a single contribution.

Art. 12 — Specific exclusions

In addition to article 8, the service does not cover:

• a) restoring data and programs stored on the device (see article 16 on backups);
• b) interventions related to a manufacturer recall or carried out by parties not authorised by Kyron;
• c) faults arising from original defects covered by the legal guarantee of conformity (article 14) or by the manufacturer's commercial warranty;
• d) faults arising from use that does not follow the manufacturer's instructions;
• e) routine maintenance, cleaning, software support, removal of computer viruses and configuration;
• f) accessories not originally included in the factory setup.

Art. 13 — How to report damage

The customer can activate the service:

• a) by phone, using the number shown on the Contact page of the website, Monday to Friday 9.00–18.00, excluding public holidays;
• b) by PEC to kyron@arubapec.it;
• c) by e-mail to info@kyronedu.it;
• d) in person at one of Kyron's authorised service centres.

Art. 14 — Legal guarantee of conformity

Mandatory notice under article 133, paragraph 3, of the Consumer Code. This service is an additional commercial guarantee, separate from and independent of the legal guarantee of conformity under articles 128 et seq. of the Consumer Code. The legal guarantee of conformity is mandatory by law, lasts twenty-four (24) months from delivery of the goods, is free of charge and covers conformity and manufacturing defects existing at the time of delivery that appear within that period. Subscribing to this service does not replace, limit or prejudice the rights the consumer has under the legal guarantee, which the customer may exercise against the seller as provided by articles 135-bis et seq. of the Consumer Code (repair, replacement, price reduction, termination of the contract).

Art. 15 — Jurisdiction and ADR/ODR

15.1 Consumer jurisdiction. For disputes with consumer customers, the court of the consumer's place of residence or elected domicile has exclusive and mandatory jurisdiction (article 66-bis of the Consumer Code). For non-consumer customers, the courts of Rome have exclusive jurisdiction.

15.2 Alternative dispute resolution (ADR). Consumer customers may bring the matter before an alternative dispute resolution body of their choice registered with the Italian Ministry of Economic Development under Legislative Decree 130/2015.

15.3 ODR platform. Consumer customers may also file a complaint through the European ODR platform at https://ec.europa.eu/consumers/odr (EU Regulation 524/2013), giving kyron@arubapec.it as the contact e-mail.

Art. 16 — Customer obligations

In the event of damage the customer must:

• a) contact Customer Care within a reasonable time, for organisational purposes only and without forfeiting the service;
• b) deliver the device to the authorised service centre as instructed;
• c) back up their own data and remove any lock systems (for example Activation Lock); Kyron will support the customer with step-by-step instructions;
• d) if the lock cannot be removed, Kyron will send a written reminder; if thirty (30) days pass from the reminder without action, and after further confirmation, the device is returned and that single intervention is treated as impossible due to the customer, without affecting the remaining interventions available in the year of coverage.

Art. 17 — Procedure and turnaround times

Kyron undertakes to complete handling and repair within 14 working days of taking the device in. If that deadline is exceeded for reasons not attributable to the customer, the customer may use the remedies under article 135-quinquies of the Consumer Code (price reduction or termination, as applicable). The repair period does not reduce the duration of the service: the term is extended for the time the device is unavailable.

Art. 18 — Spare parts

Repairs may use new genuine Apple parts or refurbished genuine Apple parts, the latter having been tested in advance and compliant with Apple requirements. The customer may expressly request the use of new parts only, for a surcharge that will be communicated in advance. This choice does not affect warranty terms.

Art. 19 — Payment of the contribution

The contribution can be paid by: cash (within legal limits), credit card, debit card, bank transfer and — where the legal requirements are met — Carta del Docente. Payment is made when the repaired device is returned; advance payment is not required as a condition for taking the device in, unless the customer requests it.

Art. 20 — Specific «Edu» rules

20.1 Purchases by schools. Where the buyer is a school, the school's legal representative signs the contract and declares the intended use. The device is intended for the end user identified by the school (teacher or student). Support rights belong to the school, unless written authority is given to the end user.

20.2 Minor end users. Where the end user is a minor, the contract is signed by the parent exercising parental responsibility or by the guardian, who becomes the contracting party. Processing of minors' data is governed by article 8 GDPR and article 2-quinquies of Legislative Decree 196/2003 (consent or authorisation of the holder of parental responsibility for children under fourteen).

Art. 21 — Data controller

The data controller is Kyron S.r.l., with registered office at Via Cassia 515, 00189 Rome (RM), tax code/VAT no. 18520271000, PEC kyron@arubapec.it. Contact point for privacy requests: info@kyronedu.it.

Art. 22 — Data categories and purposes of processing

Purposes, legal basis and retention periods:

• Performance of the contract and management of interventions — article 6.1.b GDPR — for the duration of the service plus 10 years (ten-year limitation period);
• Legal tax and accounting obligations — article 6.1.c GDPR — 10 years under article 2220 of the Civil Code;
• Defence of legal claims — article 6.1.f GDPR, legitimate interest — until the decision becomes final;
• Direct e-mail marketing of similar products — article 130, paragraph 4, Legislative Decree 196/2003 (soft spam), opt-out at any time — until objection;
• Marketing of other products and profiling — article 6.1.a GDPR, optional consent — until consent is withdrawn, maximum 24 months.

Art. 23 — Categories of recipients

Data may be disclosed to: (i) authorised service centres and repair workshops (data processors under article 28 GDPR); (ii) couriers and logistics operators; (iii) Apple Distribution International Limited and Apple Inc. to the extent needed for diagnosis and supply of spare parts (with any transfers to the USA based on Standard Contractual Clauses under article 46 GDPR and/or the Data Privacy Framework); (iv) consultants, accountants, lawyers; (v) judicial and supervisory authorities.

Art. 24 — Data subject rights

Data subjects may exercise at any time the rights under articles 15-22 GDPR: access, rectification, erasure, restriction, portability, objection, and objection to automated decision-making. Requests should be sent to info@kyronedu.it or kyron@arubapec.it. Data subjects also have the right to lodge a complaint with the Italian Data Protection Authority (article 77 GDPR; www.garanteprivacy.it).

Art. 25 — Processing of minors' data

For children under fourteen, processing connected with information society services is allowed only with the consent or authorisation of the holder of parental responsibility (article 2-quinquies of Legislative Decree 196/2003).

Art. 26 — General acceptance

Having read and understood this document, the customer accepts it in full by signing the contractual form provided at the time of purchase.

Art. 27 — Specific approval of limiting clauses under article 1341, paragraph 2, of the Civil Code

Pursuant to article 1341, paragraph 2, of the Italian Civil Code, the customer, having read them carefully, specifically approves in the contractual form the following clauses: Art. 1.2 (non-transferability of the service); Art. 2 (withdrawal procedure); Art. 3 (forfeiture for wilful misconduct or gross negligence); Art. 4 (combination with other services); Art. 5 (exclusion for wilful misconduct); Art. 7 (international sanctions); Art. 8 (general exclusions); Art. 10 (maximum number of interventions per year); Art. 11 (repair contribution); Art. 12 (specific exclusions); Art. 16 (customer obligations and the 30-day deadline for removing the lock); Art. 17 (turnaround times); Art. 18 (use of refurbished parts); Art. 20 (Edu rules).

Annex — Withdrawal form (article 49, paragraph 4, Consumer Code)

To be completed and returned only if you wish to withdraw from the contract. Recipient: Kyron S.r.l., Via Cassia 515, 00189 Rome (RM), Italy — PEC kyron@arubapec.it.

«I/we hereby give notice of withdrawal from my/our contract for the Kyron Shield Edu service signed on ____ for the iPad device with serial number ____». Please also state the consumer's name and address, the date and a signature.